National Energy Action Training and Education

National Energy Action (NEA) is the national charity working to end fuel poverty. We believe that everyone should have access to a warm and healthy home. The Training and Education Team provides a wide range of free training opportunities for staff and volunteers working within not-for-profit organisations across England and Wales who support vulnerable households or individuals at risk of experiencing fuel poverty.

For more information on the training courses visit: Course Outlines – National Energy Action (NEA)

Each year, NEA trains more than 7,000 learners from a diverse range of sectors, helping them develop the knowledge and skills needed to support people affected by energy issues. Our training covers a variety of topics, including:

Fuel debt and affordability
Living with the Energy Crisis
Supporting vulnerable households
The impact of fuel poverty on physical and mental health
Priority Services Register (PSR)
Energy efficiency
Domestic retrofit
Introduction to renewable technologies

Whether you are new to energy advice or looking to expand your existing knowledge, our courses provide practical information and guidance to help you better support your clients and communities.

Living with the Energy Crisis: Providing Advice to Vulnerable Clients

Fuel poverty is a reality facing many GB households and this course will help advisers in providing the best support to their vulnerable clients.

‘Living with the Energy Crisis – Providing Advice to Vulnerable Clients’ looks at the current situation and what it means for fuel poverty in England and Wales today. It looks at who is most vulnerable to recent changes and how to help those in need – including ways to ensure people stay on top of the situation, how to maximise their income, how to find help if needed and finally how they can save energy and money in general.

Course audience

This webinar is aimed at frontline workers that assist and provide advice to those vulnerable to the current energy crisis.

Course content

Overview of the energy crisis

What is the price cap, how does it affect householders
Tariffs and how they work

Fuel poverty and vulnerability
- What is fuel poverty
- Who will be the most vulnerable?

How can we help people deal with the increased cost of living?
- Managing meter readings
- Reading statements
- Available energy discounts

Where to find support
- If the client is finding it difficult to pay
- Ways to maximise income
- Talking to the supplier
- Help and financial assistance

Saving energy in the home
- Energy saving tips to save money in the home

This course is for those providing advice to others. If you are looking for a layman’s guide, to support your company’s staff for example, please see ‘Living with the Energy Crisis (1 hour)’.

Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.

Duration

2.5 hours

How will the webinar work

Webinars are delivered live by our expert tutors. We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.

Webinar dates

17 September 2026 (9:30am – 12:00pm)
28 September 2026 (1:30pm – 4:00pm)
08 October 2026 (9:30am – 12:00pm)

Fees

Funded places are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers who encounter and provide advice to those in or at risk of fuel poverty. This applies to webinar delivery only.

For those not eligible for a funded place, fees start from £75 + VAT.

CLICK HERE TO BOOK

If you have any queries or would like to discuss this course further, please contact: trainingadmin@nea.org.uk

National Energy Action Training and Education working to end fuel poverty in Southampton

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