Support for Tenants, living in Council, Housing Associations or Leasehold Properties in Southampton

About this opportunity

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Many people who turn to community and advice organisations are living in homes that directly impact their physical and mental health. Our aim is to ensure they receive the repairs, support, and guidance they are legally entitled to – at no cost to them and without creating additional work for your team.
Our service provides:

  • Free property inspections and professional housing disrepair assessments
    • Legal support through our panel of SRA-regulated solicitors to ensure repairs are completed and, where appropriate, compensation is secured
    • Practical assistance to help residents resolve housing issues effectively
    • Interpreters and translators for those who need language support
    As an FCA-authorised organisation, we oversee the entire process – from inspection through to solicitor referral – ensuring every case is managed
    professionally, transparently, and in the resident’s best interests.
    Why this matters: Cold, damp, or unsafe homes can worsen or trigger health conditions such as asthma, COPD, and anxiety. From October 2025,
    new duties under Awaab’s Law will require landlords to carry out urgent repairs within stricter timeframes, helping to improve tenant safety and
    wellbeing.
    How we can support your organisation:
  • Escalate unresolved housing complaints
    • Arrange professional inspections to evidence disrepair
    • Connect residents with experienced solicitors for legal assistance
    • Support community wellbeing by addressing unsafe housing early
    Referrals: Referrals can be made directly by staff or volunteers with the individual’s consent. Residents can also self-refer. We can provide printed
    leaflets or digital materials for display or client distribution.
    How to refer:
  • Online: www.supportfortenants.co.uk/start-a-claim
  • Email: help@supportfortenants.co.uk
  • Call or WhatsApp: 0800 030 4669 / 07508 880 777
    Accessibility: Interpreter and translation services are available. Materials can be provided in multiple languages or accessible formats upon request.
    If you would like to learn more about our work or explore how we can support local residents together, please get in touch.
    If you would like to discuss how we can work together to support residents and your organisation, please contact us or visit www.supportfortenants.co.uk.

Please note, whilst we do our best to keep information as up-to-date as possible, over time community services may change some details such as dates, times, and locations. The information we share is therefore subject to change. Our goal is to showcase available support services within the city. However, inclusion in this database does not constitute an endorsement or recommendation of any organisation. Click here to read our full disclaimer.

If you find any errors, please let us know by emailing Community@southamptonvs.org.uk  so we can amend the incorrect information.

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We take your privacy seriously and will only use your personal information to support you in your volunteering and to provide the services you have requested from us." However, from time to time we would like to contact you with details of other services or information that we believe would be of interest to you. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you:


We will only share your information with organisations related to your volunteering or the the services you have requested from us. We may, however, be legally required to share your personal information for the purposes of safeguarding or the prevention, investigation, detection, or prosecution of criminal offences. If there is a need to pass your details onto any other organisations, we will ask for your consent prior to sharing any personal data." For more information about the personal data we hold, who we might share your information with, and how your can access this information, please email information@southamptonvs.org.uk.